STE Global Cosmetics Trading LTD

  • +33 7 44 08 03 38
  • Delivery within 24hrs for orders paid with Bitcoin
Shipping and Returns Policy

STE Global Cosmetics Trading LTD.

Thank you for choosing STE Global Cosmetics Trading LTD. We strive to provide you with the best shopping experience possible. This page outlines our shipping and returns policy to ensure transparency and to assist you in understanding the processes involved. If you have any further questions or require additional information, please feel free to contact our customer support team.

Shipping Policy:

  1. Order Processing:

    • Once your order is placed, it will be processed within 1-2 business days. We aim to dispatch all orders promptly.

  2. Shipping Methods and Timeframes:

    • We offer various shipping options, including standard shipping, expedited shipping, and international shipping.
    • The shipping timeframes and costs will be displayed at the checkout, based on your selected shipping method and destination.
    • Please note that delivery times may vary based on factors beyond our control, such as customs clearance and carrier delays.

  3. Shipping Confirmation and Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
    • You can track the status of your package using the provided tracking number through our website or the designated carrier’s website.

  4. Shipping Restrictions:

    • Some products may be subject to shipping restrictions due to regulations or carrier policies. We will notify you if any restrictions apply to your order.

Returns Policy:

  1. Returns Eligibility:

    • We accept returns for eligible products within 30 days of the delivery date.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
    • Some products, such as perishable items and intimate or sanitary goods, are exempt from being returned for health and safety reasons.

  2. Returns Process:

    • If you wish to initiate a return, please contact our customer support team within the specified timeframe.
    • Our customer support team will guide you through the returns process and provide you with a return authorization if applicable.
    • Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

  3. Refunds and Store Credit:

    • Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
    • If approved, refunds will be processed back to the original payment method used for the purchase.
    • In some cases, store credit may be offered as an alternative to a refund.

  4. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately.
    • We may request supporting evidence such as photographs to assess the issue.
    • Depending on the situation, we will either provide a replacement, issue a refund, or offer store credit.

Note: It is important to review our Terms and Conditions for complete information regarding shipping, returns, and other policies that govern your use of our website and services.

We appreciate your understanding and cooperation with our shipping and returns policy. Should you have any further inquiries, please don’t hesitate to reach out to our customer support team.

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